Covid-19 – Keeping you safe
As a result of the current pandemic, we have implemented the following screening protocols to ensure the safety of all staff, patients and service users.
On booking you will be asked:
- Have you got a new or persistent cough?
- Do you have a fever?
- Have you lost your sense of smell or taste?
Due to social distancing, we are respectfully asking that children are only accompanied with 1 parent or carer, no siblings and not to arrive more than 5 minutes prior to the appointment.
On the day:
All the premises that we work from are working extremely hard to provide safe environments to minimise the risk of transmitting the virus. They are doing this by:
- Maintaining social distancing
- Protective Perspex sheets around reception areas
- Minimising your time spent in the clinic
- Use of PPE
- Disinfection after each patient interaction
- Temperature checking on arrival
Please remember that masks will need to be worn from the time you enter the building.
Here’s what our patients have to say…
Each member of the team that we dealt with, whether medical or support staff, were excellent.
The support has been excellent throughout.
We had a clear plan from early in the process and managed to follow through with only a couple of amendments (which we made).
We have been impressed and very grateful for the speed at which our queries have been responded to.
Parents of Isaac, age 9, Isle of Wight
Excellent. All of the team were very efficient and we found the chart with the dates and dosage for the updosing appointments particularly helpful.
The team were easy to reach, including direct contact with the consultants, even at the weekend and over holiday periods.
The overall experience was excellent.
Parents of Ernie, age 7, Nottingham